Stornierungsrichtlinie

Purchase Options & Cancellation Policy

Last Updated: July 2026

This Purchase Options and Cancellation Policy applies to all wholesale and B2B orders placed with JY Jewelry Supplier ("Company", "we", "us"). By placing an order, you agree to the terms outlined below.

1. Order Confirmation

All orders are subject to written confirmation by JY Jewelry Supplier. An order is considered binding only upon receipt of our official order confirmation or proforma invoice. We reserve the right to decline or modify any order prior to confirmation.

2. Cancellation Window

Cancellation requests must be submitted in writing (email) within 48 hours of receiving the official order confirmation. Cancellations requested within this window will be processed at no charge, provided the order has not yet entered production or been dispatched.

3. Cancellation of Custom & Made-to-Order Products

Orders for customized, personalized, or made-to-order jewelry items cannot be cancelled once production has commenced. If a cancellation is requested before production begins, a handling fee of up to 20% of the order value may apply to cover material and preparation costs.

4. Late Cancellation Fee

Cancellation requests submitted after the 48-hour window but before shipment will be subject to a cancellation fee of 15–20% of the total order value. This fee covers restocking, processing, and administrative costs. The remaining balance will be refunded to the original payment method within 7–14 business days.

5. Cancellation After Shipment

Orders that have already been dispatched cannot be cancelled. Once goods are in transit, buyers must follow our Return & Refund Policy. Return shipping costs and any applicable restocking fees will be borne by the buyer.

6. Partial Cancellations

Partial cancellations (reduction in quantity or SKUs) may be accommodated at our discretion, provided the remaining order meets the applicable Minimum Order Quantity (MOQ). Partial cancellations are subject to the same fee structure as full cancellations based on the cancelled portion.

7. Subscription & Recurring Purchase Orders

For buyers enrolled in subscription or recurring wholesale purchase programs:

A minimum of 30 days' written notice is required to cancel a subscription or recurring order agreement.
Cancellations within the minimum commitment period (if applicable) may be subject to an early termination fee as specified in the individual wholesale agreement.
Prepaid subscription orders are non-refundable once processed.

8. Deposits & Prepayments

Deposits and prepayments made to secure production slots or reserved inventory are non-refundable in the event of cancellation, unless the cancellation is initiated by JY Jewelry Supplier due to our inability to fulfill the order.

9. Force Majeure

JY Jewelry Supplier shall not be liable for any failure or delay in fulfilling an order due to circumstances beyond our reasonable control, including but not limited to natural disasters, government restrictions, customs delays, strikes, or supply chain disruptions. In such cases, we will notify the buyer promptly and work to find a mutually acceptable resolution, which may include order postponement or cancellation without penalty.

10. Refund Processing

Approved refunds will be processed within 7–14 business days via the original payment method. Bank transfer fees or currency conversion costs, if any, are borne by the buyer. We are not responsible for delays caused by the buyer's financial institution.

11. How to Submit a Cancellation Request

All cancellation requests must be submitted in writing to our official business email. Please include the following information:

Company name and contact person
Order number and order date
Reason for cancellation
Preferred resolution (full cancellation, partial cancellation, or postponement)

Verbal or informal cancellation requests will not be accepted.

12. Governing Law

This policy is governed by and construed in accordance with applicable international trade laws and the laws of the People's Republic of China. Any disputes arising from cancellations shall first be resolved through good-faith negotiation. If unresolved, disputes may be referred to arbitration under internationally recognized arbitration rules.

13. Policy Updates

JY Jewelry Supplier reserves the right to update this policy at any time. Changes will be effective upon publication on our website. Continued use of our wholesale services constitutes acceptance of the updated policy.