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Shipping Policy — B2B Wholesale

Last Updated: July 2026

1. Order Processing

All wholesale orders are processed within 2–5 business days upon receipt of full payment or approved net terms. Orders placed on weekends or public holidays will be processed on the next business day.

For large volume orders (500+ units), please allow an additional 3–5 business days for processing and quality inspection.

2. Minimum Order Requirements

Minimum Order Quantity (MOQ): as specified in your wholesale agreement or product catalog.
Orders below MOQ may be subject to a small-order surcharge.

3. Shipping Methods & Carriers

We ship internationally via the following carriers:

DHL Express — Recommended for time-sensitive orders
FedEx International — Available for select regions
UPS — Available for North America and Europe
China Post / ePacket — Available for smaller shipments to select countries

Carrier selection is based on destination, order weight, and volume. We reserve the right to select the most appropriate carrier unless otherwise agreed in writing.

4. Shipping Rates

Shipping costs are calculated based on:

Total order weight and dimensions (volumetric weight applies)
Destination country and shipping zone
Selected shipping method

Wholesale partners with an active account agreement may be eligible for negotiated freight rates. Please contact your account manager for details.

5. Estimated Delivery Times

Destination	Estimated Transit Time
United States	5–10 business days
Europe (EU)	7–14 business days
Southeast Asia	3–7 business days
Middle East	7–14 business days
South America (Brazil, Argentina, Chile)	15–25 business days
South America (Other)	20–30 business days
Africa (South Africa, Nigeria, Kenya)	15–25 business days
Africa (Other)	20–35 business days
Other regions	10–20 business days

Transit times are estimates and may vary due to customs clearance, carrier delays, or force majeure events.

6. Customs, Duties & Taxes

All shipments are shipped DAP (Delivered At Place) unless otherwise agreed. The buyer (importer) is responsible for:

All import duties, customs fees, and local taxes
Compliance with local import regulations
Providing accurate import documentation if required

JY Jewelry Wholesale will provide a commercial invoice and packing list with each shipment. We do not undervalue shipments or falsify customs declarations.

7. Freight Terms (Incoterms)

Default shipping terms are DAP. EXW, FOB, or CIF terms may be arranged upon request for qualified wholesale accounts. Please discuss preferred Incoterms with your account manager prior to placing your order.

8. Tracking & Shipment Notification

Once your order has been dispatched, you will receive a shipping confirmation email with:

Tracking number(s)
Carrier information
Estimated delivery date

For consolidated shipments, a single tracking number will be provided per package.

9. Damaged or Lost Shipments

Damaged goods: Please inspect all packages upon receipt. Any damage must be reported within 48 hours of delivery with photographic evidence.
Lost shipments: Claims for lost packages must be submitted within 30 days of the estimated delivery date.

We will work with the carrier to resolve claims. Replacement or credit will be issued upon claim approval.

10. Returns & Refused Shipments

Refused shipments without prior written authorization will be subject to return freight costs and a restocking fee of up to 20%. Please refer to our Return & Refund Policy for full details on authorized returns.

11. Force Majeure

JY Jewelry Wholesale is not liable for shipping delays caused by circumstances beyond our control, including but not limited to natural disasters, strikes, customs holds, or government restrictions.