Política de reembolso

Return & Refund Policy (B2B Wholesale) – Revised & Complete

Thank you for choosing JY Jewelry Wholesale. The following policy applies to all B2B wholesale purchase orders, bulk orders and corporate cooperative orders. This standardized rule clarifies return, refund, replacement and dispute settlement terms to protect the legitimate rights and interests of both the seller and B2B buyers.

1. Return Eligibility (Valid Return Scenarios)

We only accept return, refund or replacement requests caused by supplier-side quality and delivery problems. Qualified scenarios are limited to:

• Manufacturing defects, incomplete craftsmanship, broken parts or obvious damage upon receipt of goods

• Product specifications, styles, materials, sizes or colors are significantly inconsistent with the official order description, quotation and confirmed samples

• Delivery errors, including wrong styles, wrong models, missing quantity or excess delivery without prior confirmation

2. Non-Return & Non-Refund Scenarios (B2B Exclusive Exclusions)

Requests in the following situations shall not be accepted for return, refund or free replacement:

• Returns initiated due to buyer’s subjective reasons, including change of business plan, personal preference, unsalable inventory, over-purchase, or misjudgment of market demand

• All customized, personalized, specially ordered and tailor-made products (including products with custom logos, custom sizes, exclusive craftsmanship, and bulk customized orders confirmed by signed proof)

• Products that have been used, worn, repaired, altered, assembled, or processed by the buyer; products with damaged, lost or replaced original packaging, labels, tags and certification documents

• Minor craftsmanship differences, slight color difference caused by light and shooting, and tiny texture deviations within the industry’s acceptable standard range (no impact on sales and use)

• Goods damaged due to buyer’s improper storage, improper transportation, artificial collision, or long-term placement after receipt

• Discounted clearance bulk orders, special promotional cooperative orders marked as “final sale, no return no refund”

3. Strict Return Application Window & Proof Submission Rules (B2B Standard)

All return, refund and replacement requests must be formally submitted via official email within 7 calendar days after the buyer signs for and receives the goods. No overdue applications will be accepted.

Each application must include complete supporting materials, otherwise it will be deemed invalid and rejected directly:

• Official order number, purchase contract number and batch number

• Clear original photos/videos of defective products, wrong goods or quantity discrepancies (with complete packaging and overall batch display)

• Signed receipt proof, logistics waybill and delivery record

Overdue Rule: If the buyer fails to submit a request within the time limit or fails to provide complete proof, the goods will be deemed as fully qualified and delivered in compliance with the order, and no subsequent return or refund appeal will be accepted.

4. Refund & Replacement Processing Rules

The company will adopt a case-by-case verification mechanism for all valid requests. The solution can be original payment refund, partial refund, free product exchange, free re-delivery or order credit deduction, which will be confirmed via official written notification.

After the returned goods are received, inspected and confirmed to meet the return standards by our warehouse and quality inspection department, all eligible refunds will be processed within 7 business days. The actual arrival time of funds is subject to the processing cycle of the buyer’s payment institution and bank.

5. Return Shipping & Cost Bearing Rules (B2B Exclusive)

• Seller bears cost: For all valid quality problems, delivery errors and seller-side non-compliance issues, the return shipping fee, replacement shipping fee and related logistics insurance fees shall be fully borne by JY Jewelry Wholesale.

• Buyer bears cost: For invalid return requests, subjective returns, and returns caused by buyer’s negligence, all return shipping fees, handling fees, warehousing fees and customs-related fees (for cross-border orders) shall be borne solely by the buyer.

6. Supplementary B2B Wholesale Exclusive Clauses (Core Missing Content Supplemented)

6.1 Bulk Order Defect Handling & Partial Return Rule

For B2B bulk batch orders, if only a small number of products have quality problems, the buyer is not entitled to return the entire batch of goods. We support partial return, partial refund or targeted replacement of defective individual products, which is the standard processing method for wholesale orders. Bulk orders with a pass rate higher than the industry standard only support targeted replacement of defective pieces, not full order refund.

6.2 Pre-Shipment Inspection & Sample Confirmation Effect

All B2B wholesale orders support pre-shipment sample confirmation and factory inspection. For products confirmed by the buyer’s signed sample approval, no return or refund caused by consistent craftsmanship and material of bulk goods will be accepted. The confirmed sample shall be the final delivery standard of the order.

6.3 Order Cancellation Rule (Pre & Post Shipment)

Before the goods are shipped, if the buyer applies for order cancellation, we will deduct the actual loss costs (including material reservation cost, processing startup cost and labor cost) according to the order progress. After the goods are shipped, unilateral order cancellation by the buyer is not supported, and the buyer shall bear all logistics losses and inventory losses caused by rejection.

6.4 Unreasonable Rejection & Abnormal Return Penalty

For buyers who unreasonably reject qualified goods, repeatedly initiate invalid return requests, or maliciously return goods in bulk to occupy inventory, we have the right to reject all after-sales applications, suspend subsequent cooperative orders, and pursue compensation for actual losses including logistics fees, warehousing fees and product depreciation fees.

6.5 Product Warranty & After-Sales Maintenance

B2B wholesale products enjoy a unified industry warranty period. For non-artificial quality problems within the warranty period, we provide free maintenance, supplementary polishing and repair services instead of direct return and refund. Worn, oxidized and damaged products caused by daily sales and use do not enjoy warranty services.

6.6 Cross-Border Order Special Provisions

For cross-border export wholesale orders, all customs duties, tariffs, inspection fees and return customs clearance fees arising from buyer-initiated returns shall be borne by the buyer. For seller-quality problems, we will coordinate customs clearance and bear the corresponding tariff losses as agreed.

6.7 Dispute Settlement Mechanism

All B2B after-sales disputes shall be settled through priority negotiation between the two parties. If the negotiation fails, both parties agree to take the order contract, sample confirmation document, after-sales application records and inspection reports as the valid basis for settlement, and abide by the commercial dispute resolution rules of the place where the seller’s company is located.

7. Policy Revision & Final Interpretation

JY Jewelry Wholesale reserves the right to revise and adjust this B2B Return & Refund Policy in accordance with industry norms and business development. The updated policy will take effect immediately after official release, and apply to all subsequent wholesale orders.